No financing officer answers the device and every voicemail try full

Bad customer support… Are unable to arrive at mortgage officer. Come refinance processes. Turned-in the paperwork, skipped 5 closings. However wishing! Taking a loss. Troublesome support service. Crappy bargain! Just how performed it started to cuatro.5 mil inside the transformation? Ask your Says Lawyer Office.

It keep animated us to new financing processors

Awful customer support. I’ve been discussing good re-finance just like the zero nearer to closing than just I became into the Summer. Customer service is actually bull crap. They simply import us to different people, i am also bounced to like a ball. Extremely upset and frustrated and you may are moving my personal home loan as quickly as possible. Don’t highly recommend The brand new Rez whatsoever.

My loan are that have Ditech also it is ended up selling to help you The latest Rez

Don’t use NEWREZ….biggest error We have produced. Been seeking refi. Given that Get it’s now October nevertheless prepared. You will find sent an identical files during the several times. Cannot arrive at someone by the cellular phone. My financing try recognized 8 weeks ago however waiting. The firm try bull crap go in other places.

The latest Rez ‘s the worst mortgage company!! New Rez called and you will available to refi my financing in fast cash loans bad credit no bank account the good straight down interest. The mortgage Administrator Ryan told me it would be easy “no problem”. The guy in addition to said no need for another appraisal due to the fact mortgage was just one year dated and now we were not providing one more income away! HA… 5 months after he or she is asking for docs they actually have. The loan Processor try not to comprehend the docs I publish on their safer website. The fresh new absolutely worst bank I’ve ever worked with! Help save new outrage and get other lender!!

NewRez/Shellpoint obtained our financial regarding Ditech. Earliest commission to help you NewRez was in , and this i set up via the NewRez webpages to have automatic money to your to begin each month. Every went really until . It never ever grabbed brand new fee which was allowed to be removed from our bank account! I did not observe until i had a call to your from certain strange matter stating these people were NewRez, didn’t keep in touch with him or her even as we did not accept the amount. Checked-out the membership on the internet thru their site and you will lower and you can view the new Oct commission hadn’t started immediately gotten! Got into the phone with NewRez customer support instantaneously to get out that which was going on and try told it had been specific variety of “glitch”. Actually, repayments having been moving to possess percentage really well as ! There clearly was a lot of money in the fresh new family savings for this! I spoke having a couple of different individuals to the , towards the 2nd individual taking the commission over the telephone with the fresh report out-of her that there is no later charge, zero commission plus it would-be ACH. It’s now as well as on its page it is indicating me personally that it is an unapplied fee! What on earth, here is the Oct step one payment and must was used as a result Quickly towards the . So we log in to the phone once again with them now and you may ask what are you doing? Is actually informed one to she would instantly request it be put on the fresh new October payment and you will “you are not late” I contacted all of our bank right after talking-to NewRez to your and the bank told you “no shot at payment was actually expected because of the NewRez/Shellpoint, it (the bank) are not ending people fee and in addition we features numerous money to fund cuatro years of payments”! I’ve less than 12 months kept on this 1st mortgage and are also certainly given going to the county attorney general’s workplace, the greater team bureau, employing legal counsel and purchasing so it of now. All of our online account having NewRez shows the following fee getting auto-reduced is set to own Late step 1, but if we make an effort to glance at the booked automated payments, they tells us we cannot as account is “past due”. This is so completely wrong to the of many levels! I have Never been late when you look at the 29 decades with our financial payment therefore provides the ultimate credit rating more than 850! Will they be now planning fuck our very own credit history? Abstain from Her or him!